Web Store Help
We aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.
If you are unhappy with your purchase for any reason, return it to us unworn and in its original packaging and we will give you a full refund or exchange, subject to the goods not having been damaged through customer misuse. Any item returned damaged where the damage is deemed to have arisen as a result of either misuse or failure on the part of the customer to use the item in accordance with manufacturer's instructions will not be refunded. Please note Foot-Steps Direct Limited does not offer a free returns service.
Please send a covering letter via E Mail to sales@foot-steps.uk.com containing your name, full address and order details (including order number/item code and date of order) clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back on to your original payment card. If you request an exchange please indicate which size you require or alternatively, if you are choosing a different item, please advise the product code and size required. Please note if the exchange item is cheaper in price then we will automatically refund the difference; however if the item is more expensive then we will contact you for payment authorization. We may charge additional postage for any exchange items being sent out to you.
Please note that should an item be received without an accompanying letter or with insufficient details enclosed, or packaged in a way that has resulted in damage to the product, a processing charge of no less than 50% of the original item value (before any discount given) may be applied to any refund or exchange granted.
Foot-Steps Direct Limited does not have a free collection service for returns; therefore take your parcel to the Post Office and request the standard delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £36 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Foot-Steps Direct Limited cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
Faulty Hunter Wellingtons
Please note: If you have a pair of faulty Hunter Wellingtons please contact us before you return the item as these items have a specific returns procedure.
The Returns address is:
Staveley Mill Yard
Staveley
LA8 9LR
FOOT-STEPS DIRECT LIMITED – DELIVERY AND POSTAGE
Delivery is within 14 working days after placing your order (not including weekends)
If you do not live within the
You may be required to sign for your parcel when it is delivered. If your are not at home when the parcel arrives, a card will be left giving details of how to arrange alternative delivery instructions if necessary.
If you do not collect the parcel in the allotted time from the transport company and it is returned to Foot-Steps Direct Ltd you will incur an additional postage charge to have the item re-delivered.
If for any reason you have a query regarding the delivery of your order, please call us on 01539 822896 or email via Amazon Please remember to include your Order Number, your full name and postcode when corresponding by email.